Simply browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout.

Email hello@paperdolls.ph immediately with your order number. We will try to assist, but dispatched orders can no longer be changed or cancelled. Once delivered, eligible items may be returned under our Returns and Exchanges Policy. 

You will receive an order confirmation email or SMS once your purchase has been successfully placed.

Product availability may vary by location. Some items may be exclusive to our online store or selected boutiques.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you are still having problems, contact us at hello@paperdolls.ph

Use this text to answer questions in as much detail as possible for your customers.

Please email us at hello@paperdolls.ph with your Order Number, the name and photo of the incorrect product. We will be happy to help you!

Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us at hello@paperdolls.ph with your Order Number, the name and photo of the damaged product. We will be happy to help you!

3 to 7 working days Metro Manila and 5 to 14 working days provincial

We accept: 

• Credit/Debit Cards 
• GCash 
• Maya 
• Online Banking 
• Cash on Delivery (if available) 

Yes. All online transactions are processed through secure and trusted payment gateways.

Be sure to check for typos, and/or copy and paste the exact promo code in the PROMO CODE/VOUCHER box on the first page of checkout (when viewing your shopping bag). If your promo code isn’t working, be sure to check the expiration date and that your code is valid for use on the products in your cart. If you are still experiencing issues, please email us at hello@paperdolls.ph and include the promo code you are trying to use.

- No. You may pay via credit card (Visa, Mastercard, American Express, Discover or UnionPay) using the PayPal link without creating an account. - It is optional to create a PayPal account so save your information securely for future payments..

The Paperdolls Inner Circle is our loyalty program where members can enjoy exclusive offers, special promotions, birthday treats, and early access to select collections.

Simply register through our website or at participating Paperdolls boutiques.

Yes, membership registration is free.

Please contact customer service and provide the registered email address or mobile number associated with your account.